Privacy Policy
Effective Date: January 2026
1. Introduction
FLOENZY ("we", "our", "us") is committed to protecting your privacy and safeguarding your personal data.
This Privacy Policy explains how we collect, use, and protect your information when you visit www.fleonzy.com or purchase from us.
We operate in compliance with the UK GDPR and EU GDPR where applicable.
2. Information We Collect
We may collect:
Personal Information
- Full name
- Billing & shipping address
- Email address
- Phone number
- Payment details (processed securely via third-party providers)
Technical Information
- IP address
- Browser type
- Device information
- Cookies & analytics data
3. How We Use Your Information
We use your data to:
- Process and deliver orders
- Provide customer support
- Improve website functionality
- Send order updates
- Prevent fraud and maintain security
- Send marketing emails (only if consent is given)
4. Payment Security
We do not store payment details.
Payments are securely processed through:
- Stripe
- PayPal
- Apple Pay
- Google Pay
- Klarna
- Shopify Payments / WooCommerce Gateway
All transactions are encrypted using SSL technology.
5. Data Sharing
We only share necessary data with:
- Payment processors
- Shipping carriers
- Website hosting providers
- Legal authorities (if required by law)
We never sell your data.
6. Data Retention
We retain your information only as long as necessary to:
- Fulfil contractual obligations
- Comply with legal requirements
- Resolve disputes
7. Your Rights
Under UK/EU GDPR, you have the right to:
- Access your personal data
- Request correction
- Request deletion
- Object to processing
- Withdraw consent
- Lodge a complaint with the ICO (UK)
To exercise your rights, contact: info@floenzy.com
8. Cookies
We use cookies to:
- Improve user experience
- Analyse website traffic
- Enable secure checkout
You can disable cookies in your browser settings.
9. Contact
FLOENZY
Email: info@floenzy.com
United Kingdom